Got a question about AccorHotels Gift Cards?
Chances are we've already answered it below.
Ordering a gift card is simple! Make your purchase online through our secure order form. Your order will be processed and will be delivered within 7 business days to the nominated address.
Need a gift card now? You can purchase AccorHotels Gift Cards, in $100 and $200 values via the following participating retail stores:
- Australia Post
- Big W
When purchasing our cards from retail stores, please allow 24-48 hours for your card to be activated prior to using it to book accommodation.
If you purchase an AccorHotels Gift Card online, you will receive your order within 7 business days.
If you require a card more urgently, you can visit any of the following participating retail outlets to purchase AccorHotels Gift Cards in $100 and $200 card values – Australia Post, Woolworths or Big W. Please visit the customer service desk at these retail outlets if you cannot locate our cards in-store.
When purchasing our cards from retail stores, please allow 48 hours for your card to be activated prior to using it to book accommodation.
Yes you can. Make your purchase online through our secure order form. Once you have completed the purchase you have the option of printing off a tax invoice once you have completed your order.
For orders above 10 cards, please contact the AccorHotels Gift Cards Department via email firstname.lastname@example.org
AccorHotels Gift Cards can be purchased in $100, $150, $200, $250, $300 and $500 amounts. You can order multiple cards in one transaction which will be delivered within 7 business days to your nominated address.
You can use your AccorHotels Gift Card at more than 210 participating* hotels, resorts and apartments in Australia, New Zealand and Fiji. The value on the card can be redeemed for accommodation (publically available rates apply), food and beverage consumed in the restaurant, mini-bar, in-room dining etc. while you are a guest at any participating AccorHotels property.
Your AccorHotels Gift Card can be used a number of times at multiple properties within the validity period until the balance reaches zero.
*Except ibis budget and Formule 1. Participating hotels may change from time to time - please refer to the participating hotels on the 'Where Can I Use My Card?' page of this website for an updated list.
Booking your accommodation is easy!
Step 1 - Visit our participating hotels list and select the hotel you wish to stay at.
Step 2 - Call the hotel and advise them that you wish to use your Gift Card.
Step 3 - Confirm your rate and booking.
Remember to take your physical AccorHotels Gift Card with you and present it to Reception upon check in. The hotel will confirm the value and validity of your card. Please again present your card on check out to make full or part payment on your room account.
Reservations at participating hotels are subject to availability at the time of reservation. Room allocations fill quickly during special events, school holidays, public holidays and weekends and no guarantee can be given that an allocated room will be available at any participating hotel or for the days that a customer may prefer.
Yes, some restrictions apply.
You must be a staying guest of the hotel to use your AccorHotels Gift Card. Unfortunately; the card cannot be used at the food and beverage outlets or spas of an AccorHotels property when you are NOT staying as a guest.
In line with the Fair Trading Amendment (Ticket Scalping and Gift Cards) Bill 2017 [NSW]; AccorHotels Gift Cards purchased from the 1st of April 2018 onward, are valid for 3 years from the date of issue shown on the reverse of your card.
Any AccorHotels Gift Cards purchased prior to April 1st 2018, will be valid
for 12 months from the date of issue shown on the reverse of your card.
In most cases, this will be printed at the time of purchase. When purchasing a card via retail stores we encourage you to ensure the date of issue is handwritten on the card reverse so that the Card Holder is made aware of the card expiry date.
Check your card balance and expiry date here - Check My Card Balance?
Check your card balance by following the instructions online and all your card details including date of purchase, expiry date, remaining card balance and where the card has been redeemed.
No, once an AccorHotels Gift Card has been purchased, the value on it cannot be increased.
Your AccorHotels Gift Card should be protected as if it was cash, and the AccorHotels Gift Card is the responsibility of the Card Holder. Unfortunately lost or stolen cards will not be replaced or refunded.
At the time payment is deducted from the card the hotel will apply the exchange rate for converting the New Zealand or Fijian dollar price (as applicable) for those services into Australian dollars ('Conversion Rate')
Conversion Rate for NZD$1 or FJD$1 = Spot Rate (AUD$) x [100% + the Margin],
Spot Rate means the spot rate obtained from www.oanda.com for the number of New Zealand or Fijian dollars (as applicable) represented by one Australian dollar; and
Margin means a margin determined by the Manager from time to time (approximately 1%). If the amount that is required to pay to the hotel in New Zealand or Fijian dollars (as applicable) exceeds the Australian dollar value of the balance left on the Card, the Card Holder will be required to pay the difference in New Zealand or Fijian dollars (as applicable) to the hotel.
The Card balance will then be reduced by the AUD$ amount in accordance with standard procedures for adjusting Card balances.
The Conversion Rate may differ from exchange rates available at the time a Card Holder makes a booking to the time of stay at a New Zealand or Fijian hotel*.
Already have a Gift Card? Check its remaining value...Check my card
For your convenience AccorHotels Gift Cards are available nationally
in $100 and $200 denominations from the following retailers...
Chances are we've already answered it in our FAQs.